Privacy Policy
cktk is committed to protecting your personal information. This policy explains what data we collect, why we collect it, and how we keep it safe.
Introduction
cktk ("we", "our", "us") operates the cktk online casino and sports betting platform at https://cktk.bet. We are committed to safeguarding the privacy and personal data of everyone who uses our Platform. This Privacy Policy sets out in clear terms what personal information we collect from you when you register, deposit, play, or otherwise interact with cktk, how that information is used, with whom it may be shared, and what rights you have in relation to your data. By creating an account or using any cktk service, you confirm that you have read this Privacy Policy and consent to the practices described herein.
This Privacy Policy applies to all users of the cktk Platform, regardless of how they access it — whether via web browser, mobile device, or any other supported method. It applies to all personal data collected directly by cktk as well as data that may be collected by trusted third-party service providers acting on our behalf. Please read this policy carefully. If you have any questions about how cktk handles your personal information, contact our support team at any time.
Our Privacy Commitments
Six core principles guide how cktk handles every piece of personal data we hold.
256-bit SSL
All data transmitted between your device and cktk is encrypted end-to-end.
No Data Sales
We never sell or rent your personal data to advertisers or data brokers.
Access Control
Only authorised cktk staff can access your account data, on a strict need-to-know basis.
Your Rights
You can access, correct, or request deletion of your personal data at any time.
Cookie Control
We use only essential and analytics cookies. No third-party ad-tracking cookies are used.
Direct Contact
Reach our privacy support team by email for any data-related request or concern.
1. Information We Collect
Registration & Identity Data
When you create a cktk account, we collect the personal information you provide during registration. This includes your full legal name, date of birth, residential address (including city, district, and postcode), email address, and mobile phone number. Where identity verification (KYC) is required, we may also collect a copy of your national identity card (NID), passport, or other government-issued identification document, along with a selfie or proof-of-address document. This information is collected to verify your identity, confirm that you are of legal age (21+), and comply with anti-money-laundering obligations.
Transaction & Financial Data
When you make deposits or withdrawals on cktk, we collect transaction records including the payment method used (e.g. bKash, Nagad, Rocket, Visa, Mastercard), transaction amounts, timestamps, and reference numbers. We do not store full card numbers or mobile banking PINs. Payment processing is handled through encrypted channels, and sensitive financial credentials are managed directly by the respective payment service providers. We retain transaction records as required for accounting, fraud prevention, and regulatory compliance purposes.
Technical & Usage Data
When you access and use the cktk Platform, we automatically collect certain technical information about your device and browsing behaviour. This includes your IP address, device type and operating system, browser type and version, referring URL, pages visited within the Platform, session duration, and approximate geographic location (derived from IP address). We also collect gameplay data such as game sessions played, bet amounts, wins and losses, and bonus activity. This data is used to ensure the Platform operates correctly, to detect and prevent fraud, and to improve the overall user experience for players in Bangladesh.
2. How We Use Your Information
Account Management & Service Delivery
The primary purpose for collecting your personal information is to provide you with the services you have requested. We use your data to create and manage your cktk account, process deposits and withdrawals, verify your identity and age, apply and administer bonuses and promotions, provide customer support, send account-related notifications (including security alerts, transaction confirmations, and bonus updates), and enforce our Terms & Conditions. These are core operational activities without which we cannot provide the cktk service.
Regulatory Compliance & Fraud Prevention
cktk is obligated to comply with applicable laws and regulations, including anti-money-laundering (AML) requirements and responsible gaming obligations. We use your personal data and transaction history to monitor for suspicious activity, conduct AML checks, fulfil know-your-customer (KYC) obligations, and detect and prevent fraud, cheating, and platform abuse. Where required by law or a competent authority, we may be obliged to disclose your personal data to regulators, law enforcement agencies, or other public bodies. Such disclosures are made only to the extent required by law and in accordance with this Privacy Policy.
Platform Improvement & Analytics
We use aggregated and anonymised usage data to analyse how players interact with the cktk Platform, identify areas for improvement, test new features, and optimise the overall gaming experience. This analytical processing does not identify you personally — it uses de-identified or aggregated data sets. We may also use your account data to personalise your experience on the Platform, such as highlighting games you have played before or tailoring promotional offers to your gaming preferences, always within the bounds of your consent and applicable law.
3. Legal Basis for Processing
Contract Performance
The majority of the personal data processing cktk carries out is necessary for the performance of our contract with you — namely, the provision of the cktk online gaming service. When you register an account, you enter into an agreement with cktk governed by our Terms & Conditions. Processing your registration data, transaction records, game history, and support communications is essential for us to fulfil our obligations under that agreement.
Legitimate Interests & Legal Obligation
Where processing is not strictly required to fulfil your contract with us, we process your data where it is in our legitimate interests — for example, to protect the Platform from fraud and abuse, to conduct security monitoring, and to improve our services. We also process data where we are under a legal obligation to do so, including our AML and KYC obligations. In limited circumstances, we may ask for your explicit consent before processing your data for a specific purpose (such as marketing communications). You may withdraw consent at any time by contacting our support team.
4. Sharing Your Information
Payment Service Providers
To process your deposits and withdrawals, cktk shares necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and card processing networks such as Visa and Mastercard. These providers receive only the data required to complete the specific transaction and are contractually bound to handle it securely and confidentially. They are not permitted to use your financial data for their own marketing purposes.
Technology & Platform Partners
cktk works with trusted third-party technology providers to deliver the Platform, including game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others), hosting and cloud infrastructure providers, fraud detection and security services, and customer support tools. These partners may process limited personal data in the course of providing their services to cktk. All such partners are subject to data processing agreements that restrict their use of your data to the specific purposes for which it was shared and require them to maintain appropriate security standards.
Legal & Regulatory Disclosure
cktk may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent public bodies where we are required to do so by applicable law, court order, or official government request. We may also share data where necessary to protect the legal rights of cktk, to enforce our Terms & Conditions, or to protect the safety of our users or the public. In all cases, we will disclose only the minimum data necessary to satisfy the legal obligation and will notify you of such disclosure where permitted by law.
We Never Sell Your Data
cktk does not sell, rent, or otherwise transfer your personal data to any third party for their independent marketing or commercial purposes. Any sharing of data described in this section is limited to what is strictly necessary for the operation of the Platform and fulfilment of legal obligations.
5. Cookies & Tracking Technologies
What Cookies We Use
cktk uses cookies and similar tracking technologies to operate and improve the Platform. We use the following types of cookies: (a) Essential Cookies — strictly necessary for the Platform to function, including session management, login state, and security tokens. These cannot be disabled without breaking core Platform functionality. (b) Analytics Cookies — used to collect aggregated, anonymised data about how users interact with the Platform (e.g. pages visited, session duration). This helps us identify areas for improvement and optimise performance. We do not use third-party advertising or behavioural tracking cookies that profile you across external websites.
Managing Your Cookie Preferences
You can manage or delete cookies through your web browser or mobile device settings at any time. Please note that disabling essential cookies may prevent certain features of the cktk Platform from functioning correctly. Your browser's help documentation will provide instructions on how to manage cookie settings for your specific browser version. By continuing to use the Platform without changing your cookie settings, you consent to our use of cookies as described in this Privacy Policy.
6. Data Security
Technical Security Measures
cktk implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data at rest, firewalls and intrusion detection systems, regular security audits and vulnerability assessments, and strict access controls ensuring that only authorised personnel can access personal data on a need-to-know basis. All cktk staff who handle personal data are trained in data protection obligations and bound by confidentiality agreements.
Data Breach Response
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected users, cktk will take prompt action to contain and assess the breach, implement remediation measures, and notify affected users as soon as reasonably practicable. While cktk takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your own login credentials secure and for reporting any suspected unauthorised access to your account to cktk support immediately.
7. Data Retention
Retention During Account Lifetime
cktk retains your personal data for as long as your account is active and for a reasonable period thereafter to enable us to resolve any disputes, enforce our agreements, comply with legal obligations, and address customer support queries. Account registration data, KYC documents, and transaction records are retained for the period required under applicable AML and financial record-keeping regulations. In practice, this means we typically retain core account and transaction data for a minimum of five years following account closure.
Deletion of Data
Where there is no longer a legitimate business, legal, or regulatory reason to retain your personal data, cktk will securely delete or anonymise it. If you request deletion of your account, we will process that request and delete your personally identifiable information, subject to retention obligations under applicable law (for example, AML record-keeping requirements). Technical backups and logs may contain residual copies of data that are purged on a rolling schedule. We will confirm the outcome of any deletion request to you in writing.
8. Your Rights
Access & Portability
You have the right to request a copy of the personal data cktk holds about you at any time. This includes your registration information, KYC records, transaction history, and communications with cktk support. To submit a data access request, contact us at [email protected] with the subject line "Data Access Request" and include your registered account details to allow us to verify your identity before releasing any data. We will respond to verified requests within a reasonable timeframe.
Correction & Erasure
If any of the personal data cktk holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account details (such as your email address or phone number) directly through your cktk account settings. For corrections to identity documents or KYC records, please contact our support team. You also have the right to request erasure of your personal data in certain circumstances — for example, where data is no longer needed for the purpose it was collected, subject always to our legal retention obligations.
Objection & Restriction
You have the right to object to certain types of processing of your personal data, including processing carried out on the basis of our legitimate interests (where your interests override ours). You also have the right to request that we restrict processing of your data in certain circumstances — for example, while a correction request is being assessed. To exercise any of your data rights, contact our privacy support team at [email protected]. We will acknowledge your request promptly and aim to resolve it within 30 days.
9. Protection of Minors
Age Restriction & Under-21 Policy
cktk does not knowingly collect personal data from individuals under the age of 21. The cktk Platform is strictly intended for adult users aged 21 and above. All registration processes include age verification steps. If cktk becomes aware that personal data has been collected from a user who is under 21 years of age, that account will be immediately closed, all personal data associated with the account will be deleted, and any funds or winnings will be forfeited in accordance with our Terms & Conditions. If you believe a person under the age of 21 has registered with cktk, please contact our support team immediately at [email protected].
10. Changes to This Privacy Policy
Policy Updates
cktk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of the page and, where appropriate, notify registered users by email or via a prominent notice on the Platform. Your continued use of the cktk Platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way cktk handles your personal data, please contact our privacy support team. We are committed to responding to all privacy-related inquiries promptly and transparently. You may reach us at the email address below. Please do not send sensitive documents or financial information by email — use your secure account portal for such matters.
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